DM 1 in Response to the Phone call conversation:
Hi Andrena, The stores actually aren’t linked to the Twitter account. I’m also not at the office with my list of DM’s so I’m not familiar who the district manager is for that location unfortunately. I apologize for that. I have called them and spoken to the manager. I wanted to know what the mode of payment it was on your receipt. Cash, credit or debit?
My Reply: Debit
DM 2: Ok, let me call the store back and talk to them about debit. Since we don’t offer refunds, I’m not familiar on their policy with the debit machine. But I am giving you a refund, no question. Just need to work a few issues out. Let me look into this quickly and inform you in about 5 minutes or less. Do you know how much the appliance was in total? With tax?
My Reply: Ok. I’m trusting you on this. Let me go find the receipt.